Joanna Laverde
Regional Service Manager - Nola
Perfil profesional
Engineer with a background in strategic business management and PMP certification, with over 20 years of experience leading teams in IT, telecommunications, healthcare, insurance, and BPO. Expert in leadership and customer service.
Experiencia laboral
Customer service management in Northern Latin America, ensuring high standards of satisfaction and KPI compliance.
Logro principalRegional leadership in service management, customer satisfaction, and multidisciplinary team management.
Responsible for customer service, implementation of satisfaction strategies, and process analysis.
Logro principalCustomer service management and process improvement to increase satisfaction and retention.
IT and BPO service delivery management, project control, client relations, and contract compliance.
Logro principalOutsourced services management, SLA and KPI compliance, and enterprise customer relationship leadership.
Formación académica
Universidad santo tomás | Undergraduate
