Respond to incoming phone calls and process customer requests or transfer them to the appropriate department. Communicate with management to resolve customer issues. Promote products and services offered to customers. Create an excellent customer experience by responding to PQRS, resolving issues quickly.

Learn more about Customer Service from another field of work. Know the types of customers with their respective needs and tastes.

Achieve set objectives by mobilizing necessary resources adapted to the circumstances. Team collaboration to communicate and contribute ideas. Quick adaptation to situations and clients. Identify the advantages and disadvantages of solving problems correctly. Product realization, final production of products, packaging and distribution of the product to stores and trade shows. Management of social networks and seasonal promotions.

Having my own business taught me to see the client's direct needs from the other side, and to meet and advise them based on the needs of the moment.

Answer incoming phone calls, process customer requests, or transfer them to the appropriate department. Satisfaction and loyalty by answering customer questions about the services offered. Entering information into the customer portfolio to update and modify if required. User loyalty by offering exceptional service by responding to invoice-related PQRS.

Know the Customer Service area from the telephone side