-Provide telephone support to passengers with requests related to reservations pertaining to United airlines, regarding itinerary changes, cancellations, fares, upgrades, issues with the service, among others. -Actively and effectively advise customers on the most appropriate options based on their needs. -Advise customers on the most appropriate options based on their needs. -Guide and answer passenger's questions regarding flight information an

-Reception of calls and management of queries made by users of the service offered by the company. -Resolution of incidents related to trips, rates, earnings, documents, promotions, taxes, among others. -Management of solutions to problems presented in the system. -Follow-up of requests for information from users and registration of queries.