Solution to incidents or user problems in matters of first level technological support (Hardware and Software) generally via Chat (IT Support) Support for applications such as Avaya, Citrix, among others.{* **}Active directory management, Idaptive, Vip Access, Tpclient, Service desk and remote desktops (Bomgar) VPN configuration (Global protect, Cisco)

Constant monitoring of the telephony platforms (Avaya) Sending of reports with the status of the alerts found on the ACD platforms Creation of users (pbx users, logins, extensions, CMS, etc. ) Connectivity tests. Management of solution platforms and service desk tickets.