Andrés Morales
Associate Account Manager
Perfil profesional
Customer Service and Brand Manager with 2+ years of experience in service delivery , brand strategy , and digital marketing . Skilled in multitasking , analytics , and creative problem-solving to drive business results
Experiencia laboral
Customer support for Airbnb (English/Spanish). Team coordinator, managed KPIs, provided product knowledge, and created performance reports.
Logro principalLed teams of up to 15 agents, supported Airbnb clients in US, Europe, Middle East. Created reports for performance and improvement plans.
Customer support in English and Spanish for FedEx Deliveries USA.
Logro principalProvided bilingual support for FedEx Deliveries USA, resolved customer concerns efficiently.
Market research and digital marketing strategy for companies in fabric and textile production.
Logro principalConducted market research and digital marketing strategy for local textile companies.
Formación académica
Google | Bootcamp
