Provide solutions to customer concerns on credit reports, fraud, payment methods, and account updates. Manage fraud resolution, verify identity, and guide users on Experian dashboards.

Expert in understanding customer concerns, managing fraud resolution, verifying identity, and guiding users through digital platforms. Strong service attitude and emotional intelligence.

Led research projects using methodologies like Brand Health tracking, MaxDiff, concept evaluation, and shopper journey. Managed budgets and worked with brand managers to meet business objectives.

Led market research projects across LATAM, managed budgets, and delivered actionable insights for brands like Sensodyne and Corega.

Designed and supervised qualitative and quantitative studies, collaborated with marketing, managed client relationships and project budgets, and presented insights.

Led market research teams, designed methodologies, managed client relationships, and delivered actionable insights.