Juan Felipe Juan Felipe
Automation & Iam Support Engineer (L2)
Perfil profesional
System Administrator with 5+ years of experience managing enterprise IT infrastructure , security , and support for 2,500+ users . Expert in Microsoft 365 , Azure , Intune , AAD , and hybrid VDI systems . Proven record in reducing MTTR , ensuring high service availability , and leading IT projects
Experiencia laboral
Led security and compliance for VDI, managed Microsoft 365, Conditional Access, Intune, AAD, and hybrid deployments. Developed documentation and reduced incident recurrence.
Logro principalOversaw security monitoring, managed hybrid VDI system, and led Microsoft 365, Hybrid Deployment, Intune, and AAD operations for a global enterprise.
Automated account provisioning and revocation, provided L2 support for Microsoft 365 suite and business apps ensuring rapid resolution.
Logro principalStreamlined user provisioning for Microsoft 365, Active Directory, and business apps, reducing manual processing time by 20%.
Directed support teams, managed IT procurement, monitored SLAs/OLAs, and reported KPIs for continuous IT improvement.
Logro principalManaged Azure, M365, Entra ID, Intune for 2,500+ users, achieving 99.9% service availability and reducing ticket resolution time by 15%.
Formación académica
Servicio nacional de aprendizaje (sena) | Técnico/Tecnólogo
