Assist internal and external clients of the company, solving doubts and concerns in person. Answer calls from clients and collaborate and direct them as required. Provide response through virtual channel (Email , WhatsApp). Escalate incidents such as (Unenrollments, defrosts, spin activations, client unlocks, creations of sims users, reset of sims users, among others) to the SuperGiros help desk and follow them up to toast

Resolution of problems through different service channels.

Answer phone calls, emails, WhatsApp, providing solutions in the time established by the company. Identify customer needs, providing accurate, valid and complete information in the first contact. Record incidents the Claro help desk to guarantee a solution to customer failures.

Excellent control of emotions.