Execute the requests of the users who arrive through the help desk platform, in accordance with the guidelines, procedures and internal policies of the process. Manage the technological assets of the company and execute technical activities of internal technological projects.

Solve hardware and software problems in workstations whose end-user infrastructure is registered and supported in the GE-EPM inventories and / or incorporated into the IT Unified Domain. Document diagnoses, discards and solutions given to all the incidents and requests attended and / or resolved.