• Advised and provided excellent customer service to internal and external clients, demonstrating effective communication and problem-solving skills. • Managed issuing and receiving calls using IT tools to achieve required production objectives.{* **}• I maintained an accurate record of the documentation associated with the monitoring of the service operations, ensuring quality and compliance with established regulations. • I actively collaborated with the team

• Provided advice and customer service effectively, guaranteeing customer satisfaction and complying with established quality standards. • Performed White Box, Black Box, Smoke, Regression and Integration tests, ensuring the functionality and optimal performance of the applications. • I used tools such as Postman to carry out API tests, identifying and solving problems proactively. • I participated in agile projects based on the Method.