Professional with IT tool management skills for networks, servers and technical support for users, both by phone and in person, among other tasks related to Systems Engineering with more than 10 years of experience
Application support and some SQL queries, support and specialized support for Helpdesk, support for the Network and Server team, use of basic management scripts. Monitoring and management of new networks and Servers. Management of documentation and procedure manuals. Assistance in revisions of servers with hypervisors. Maintenance and physical monitoring of datacenter devices. Support in the continuous improvement of internal procedures of the networks
Logro principalRecognition of users of good attention and service, improvements in internal processes, support for work teams