Delivered accurate interpretation during medical calls and ensured clear communication between customers and representatives in financial contexts.

Provided English-Spanish interpretation for medical consultations and handled customer service calls for banking and financial services.

Oversaw team performance, managed customer emails and messages, and guided team to achieve goals in pest control customer service.

Promoted from Customer Service Representative to Senior Agent and then Supervisor, managing a team of 9 agents and ensuring KPIs were met.

Assisted Medical Guardian customers and worked with Service Experts, handling diverse customer needs and communication challenges.

Supported U.S. customers across multiple campaigns, including medical device support and service inquiries.