• Supervised a team of more than 30 professionals and coordinated the daily activities of staff for various IT projects, achieving an improvement in SLAs and KPIs. • I generated accurate reports derived from the activities of each project. • I tracked inventories and database cross-checks. • Managed platforms and area resources with efficiency and precision.

Improvement in ANS and KPI.

• Coordinated and supported the sales team, guaranteeing effective prospecting, sales closures and compliance with KPIs and SLAs in each project. • Prepared, presented and monitored commercial proposals. • I actively participated in the exhaustive analysis of specifications and presentation of tenders and auctions. • I contributed to the development of the team by providing multiple training sessions. • I planned events, made visits to clients, I attended training and

• I opened markets, from prospecting, identification of opportunities and closing sales. • I generated regular performance reports on sales conversions and other key indicators. • I presented commercial offers and established a solid relationship with clients and suppliers. • Attended and responded to queries and objections from clients and suppliers.