1. Oversee the Technical Support team to ensure an excellent job in terms of configuration, maintenance, monitoring and troubleshooting of workstations. 2. Follow up on requests submitted by Accedo users regarding workstation issues. 3. Ensure that production equipment is compliant with international PCI standards.

- Maintain and regulate the operability with different customers, such as: (Nintendo,AT&T, SimonMed, Handy Technologies, PartsGeek, Great Wolf Lodge). - Support and configuration of end-user tools, configuration of machines through Acronis. - Continuous monitoring of services such as AD, WSUS, DHCP, DNS, virtual machines (VMWare). - Document management and the correct compliance of policies. -Provide support to the Helpdesk Coordinator in the performance of both technical and administrative task

- Analysis, identification and solution of errors and problems with the company's applications. - Firewall administration (Fortinet. Watchguard). - Process document management. - Logical administration of IBM machines. - Review and monitoring of webservices. - Transactional portal administration. - Administration of accounting application based on Oracle (Apoteosys). - Development of solutions in as400. - PHP-based module monitoring and modification.