Laura Mora
Secretary
Perfil profesional
Graduated from the Public Accounting program at the Autonomous University of Colombia, with skills in customer service, personnel management, problem solving and sales. Responsible, honest, committed and innovative, with the ability to adapt quickly to challenges and changing environments. Always willing to learn and implement new concepts
Experiencia laboral
Customer service, personnel management, payroll, collection accounts, cash management and writing letters and reports.
Logro principalPersonnel management, payroll, collection accounts and writing letters and reports.
Personnel management, monitoring agent calls, reviewing the information collected, providing feedback to agents and conducting internal audits.
Logro principalCall monitoring, review of collected information and feedback to agents.
Customer service through calls, problem resolution, complaint handling, updating customer data, sales of telephone services and customer acquisition.
Logro principalCustomer service, problem resolution, telephone service sales and customer acquisition.
Formación académica
Instituto meyer | Technician
