Provide exceptional customer service, ensuring a timely response to their needs and scheduling shifts according to their requirements. Plan and manage coverage for absences and disabilities, as well as schedule vacations and shifts in an equitable and efficient manner. Monitor productivity and analyze key management indicators.

Contact Center Leader at Bavaria SA, providing customer service and supervising contractor routes. • Call monitoring and analysis. • Monitoring of Q&R's and Speeding. • Analysis and improvement of the effectiveness and productivity of route operations. • Expert use of the MYGEOTAB satellite system. • Route analysis, reports and order delivery management. • Generation and management of daily route plan reports