James Johan Henao
Analyst
Perfil profesional
Productivity and Quality Engineer, with knowledge and experience in areas of Service, Production and Sales; Extensive experience in customer service and consulting, with strengths and skills for teamwork, achievement orientation in the development of value-added activities. Management of service indicators, information analysis, management of office tools, CRM (Zendesk, WebCentrix, Kustomer, Saleforce).
Experiencia laboral
Management of corporate clients for Telefónica Movistar. Service was provided to 4 companies in Medellín (Leonisa, PQP, Manpower, Familia) in billing management, acquisition of corporate plans, business visits for account management, PQRS request and service through from CRM Saleforce and Webcentrix
Sale of Claro mobile and fixed services, sale of cellular equipment
Attention to corporate clients for service advice and acquisition of new plans, portability
Formación académica
