Managing communication between clients and operations, analyzing indicators, implementing improvement plans, and controlling files.

Responsible for the communication channel between clients and operations. Analysis of indicators, action and improvement plans, document control.

Management monitoring according to policies, analysis of reports in Power BI, optimization of resources with management.

Management monitoring, analysis of reports in Power BI, improvement and optimization of resources.

Indicator management, personnel management, receiving disability claims, disciplinary processes, recruitment, and psychometric testing.

Management of performance indicators, personnel management, receipt of disability claims, disciplinary processes.