Ensure the loyalty of active accounts, generating the growth of these accounts. Quote freight requests for prospects and active customers, manage approved quotations, register them into the system, dispatching them and following them up during transit.

Use marketing-provided tools to connect with USA by making cold calls during the day, log them in the CRM to have traceability in the information and to be able to apply specific strategies to close the accounts and have them become active customers.

Provide constant follow-up on the transit status of shipments and manage claims to the carrier in case of damage or loss.

Provide timely response to the customer regarding the status of their freight, as well as constantly update the CRM and TMS so that the customer can visualize in a complete way their freight in transit, picking and invoices.

Support in the strategies for new markets and strategies for the accomplishment of objectives. Support the commercial team by connecting with suppliers to ensure the best possible offer with the necessary specific requirements. Sending purchase orders, maintaining In-time delivery KPI, follow up of purchase orders and dispatch of materials to the final customer ensuring that the agreed conditions are met.

Daily communication with national and international suppliers of the pharmaceutical industry to close business opportunities.