Led action plans to boost sales, daily coaching, strategic data reviews, 1:1 development, group training, and ongoing communication. Gained hands-on experience with CRM, reporting tools, and sales analytics.

Increased team sales performance by 80%, achieved 80% of employees hitting positive sales, recognized as top seller and impactful leader, delivered tailored coaching, and built employee growth paths.

Handled insurance claims, consultative selling, improved pitch and objection handling, guided customers through claims with empathy and efficiency.

Top seller for 2 months, exceeded KPIs, promoted to Support Coach, developed natural sales approach, balanced empathy and efficiency.

Guided customers through phone bills and government programs, handled service changes, set expectations, and built trust.

Maintained 100% customer satisfaction, helped navigate billing, built long-term trust, identified churn and retention opportunities.