Cross-trained and supported customer service team. Managed incoming/outgoing calls, collected client and financial info, led team operations, optimized performance, and provided training.

Led a team of 10 agents, managed schedules, delegated tasks, resolved operational issues, and supported collections. Strong in conflict resolution and training.

Sold gas to California, engaged clients statewide, processed and digitalized customer information in the system.

Increased company sales by engaging clients across California and digitalizing customer information.

Welcomed guests, provided comfort and wellness, resolved doubts, and ensured excellent customer service.

Provided excellent guest service, resolved doubts, and managed unexpected issues.