Vanessa Pazmin
It Lead / Systems Engineer
Perfil profesional
Systems Engineer with 6+ years managing technology and infrastructure projects . Expert in user support , service desk operations , project coordination , KPI management , and process improvement to meet SLA standards
Experiencia laboral
Oversaw Office 365, Windows Server, DNS, APs, Zoho CRM/ERP, Sophos firewalls, Bitdefender, Odoo ERP, user support, metrics, AI/web development, and help desk operations.
Logro principalCoordinated infrastructure projects, DNS, APs, Zoho CRM/ERP, automated chatbots, managed Office 365, Windows Server, Sophos firewalls, led AI/web projects, and GLPI/Jira service desks.
Managed Office 365, Windows Server, DNS, APs, CRM/ERP, Sophos, Odoo ERP, user support, KPIs, AI/web projects, remote support via AnyDesk/TeamViewer.
Logro principalCoordinated tech projects, APs, DNS, CRM/ERP, automated chatbots, managed Sophos antivirus, Office 365, Windows Server, Odoo ERP, user support, AI/web projects, GLPI/Jira help desks.
Managed Active Directory, Office 365, DNS, Windows Server, VPN, hardware, AnyDesk, Oracle/Titanio, MS SQL, Bitdefender, user support, ticketing, vendor negotiation.
Logro principalLed infrastructure projects, VPN/remote configs, Active Directory, hardware, AnyDesk, Office 365, Bitdefender, ticket management, cost reduction by 30%.
Formación académica
| Especialización
