Lorena Cortes
Insurance Representative
Perfil profesional
Bilingual professional with 2+ years in team management , sales , insurance support , and financial process coordination . Skilled in customer service , workflow optimization , and CRM tools . Strong communicator in English and Spanish
Experiencia laboral
Handled property and electronic insurance claims, resolved complex cases, maintained accurate documentation, and ensured policy accuracy.
Logro principalManaged claims, collaborated with underwriters, used CRM and MS Office, achieved high client satisfaction.
Maintained client health insurance accounts, supported teams and clients in English/Spanish, used Salesforce and MS Office for reporting.
Logro principalProcessed health insurance accounts, ensured compliance, provided bilingual support, improved workflows.
Handled inbound/outbound sales, developed client relationships, tracked metrics with CRM tools, improved lead management.
Logro principalProvided bilingual sales and support, managed sales processes, achieved high conversion rates.
Formación académica
Liceo lorens | High School
