Responsible for processing and updating purchase orders in SAP, handling emails and calls in English, managing inventory and payment processes for medical equipment sales.

Processed and updated purchase orders in SAP for US hospitals in English. Managed payments, inventory, and client communications.

Ensured protocol compliance for Meta platforms, generated reports, conducted data analysis, and provided training on quality best practices in English and Portuguese.

Generated quality reports and provided training in English and Portuguese. Ensured protocol compliance for Meta content moderation.

Assisted Walmart customers in English, resolving inquiries about orders and managing delivery processes through multiple channels.

Provided support to Walmart customers in English via calls, emails, and chats. Managed order deliveries and inquiries.