Record and manage service requests and incidents reported by users, whether by phone, email, chat or other communication channels, Provide immediate support and assistance to users to resolve technical issues and answer basic software usage questions , hardware and operating systems.

User and group management: Creation, modification and deletion of user accounts and groups in Active Directory, as well as group membership management. Assigning and managing permissions and access rights to shared resources, such as folders and files, by setting the appropriate permissions.

Install and configure hardware, software, and other equipment at the designated location. This can include the installation of operating systems, applications, printers, routers, and other devices according to the client's needs. They carry out preventive and corrective maintenance tasks to guarantee the correct functioning of the systems. Provide training to users on how to efficiently use equipment and software.