Oversaw digital transformation, process automation, and customer experience improvements. Managed teams, KPIs, and continuous improvement strategies.

Led IT project portfolios, drove digital transformation, managed cross-functional teams, and established governance frameworks across Europe and LATAM.

Oversaw application development, modernization, support, and service delivery. Managed budgets, contracts, SLAs, KPIs, and organizational change.

Led LATAM Software Factory, managed delivery of application services, operational teams, budgets, and implemented operational excellence initiatives.

Defined KPIs, managed backlog, release planning, and process improvements. Ensured operational efficiency and continuous improvement.

Led PMO and development teams, managed product backlog, KPIs, and process standardization for technology projects.