Juan Felipe Parra Palacios

IT Infrastructure Specialist

Perfil profesional

AI Platform Operations & MLOps Specialist with 2+ years of experience in software and data engineering , ensuring high availability for mission-critical infrastructure . Skilled in MLOps , Databricks , CI/CD , Azure , and enterprise AI operations

Experiencia laboral

It Infrastructure & Operations Specialist

cotel tigo | Enero 2023 - Actualmente (3 years 10 months)

Habilidades utilizadas

Implemented automated Python, Bash, and CI/CD workflows for monitoring, diagnostics, and deployments. Managed REST API integrations, telemetry logging, and performed RCA and incident troubleshooting. Collaborated using Agile/Kanban.

Logro principal

Ensured 24/7 high availability and operational reliability for mission-critical platforms and cloud-connected systems.

Infrastructure Technologist

fundacion epm | Enero 2022 - Enero 2023 (1 year)

Habilidades utilizadas

Monitored system variables, mitigated service drops, enforced compliance, and supported infrastructure expansion projects under IT governance standards.

Logro principal

Coordinated operational support for complex technological nodes and mission-critical network assets.

It Support Analyst (Servicedesk L2)

sodexo / staffing | Enero 2021 - Enero 2022 (1 year)

Habilidades utilizadas

Administered access controls, identity governance, and managed cloud resources via Windows 365, Microsoft 365, and SAP.

Logro principal

Delivered L2 technical support, resolving complex incidents in hybrid enterprise environments.

Formación académica

Certified it Consultant
German-colombian chamber of commerce and industry (ahk colombia) | Specialization

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