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Yesica Lorena Peña Gomez

call center agent
Habilidades
(Autoevaluación)
Team work 100%
Responsibility 100%
Recursion 90%
Adaptability 90%
Leadership 80%
Idiomas
English:
  • Fala
    70%
  • Leitura
    70%
  • Escrevendo
    70%
Perfil profesional

• Design and development of desktop, web and mobile applications with React JS, React Native, Node Js and C++, Java, HTML5, JavaScript, MySql, PHP and Android Studio. • Master of office automation tools, network design, remote technical assistance.

Experiencia laboral

Technical Support Agent
teleperformance | Septiembre 2021 - Actualmente (5 years 2 months)
Habilidades utilizadas

Technical support for homes and businesses through the services portfolio of the telecommunications company JAZZTEL; configuration of wired and wireless networks, router and switch configuration, television support and customer service.

Logro principal

Application management, Experience in the field of telecommunications, personal effort

Departmental Senior Advisor And Technological Support.
asmetsalud eps | Julio 2018 - Agosto 2021 (3 years 1 month)
Habilidades utilizadas

Administrative activities in health (reference, authorizations, affiliations); support in technology management, problem solving, technical support, design and development of applications with React JS, React Native, Node Js and C++, Java, HTML5, JavaScript, MySql, PHP and Android Studio, management of office tools and basic guidelines for security and health at work.

Logro principal

Lead health tools at the departmental level, make improvements to the EPS website, learn and grow professionally as a team.

Customer Service Advisor And Technology Support.
saludcoop | Junio 2013 - Diciembre 2016 (3 years 6 months)
Habilidades utilizadas

Administrative consultant focused on customer service, health sector, equipment maintenance, application development in C++, Web pages, HTML5, JavaScript.

Logro principal

Foray into web development, learn personal domain

Formación académica
Computer Science
Universidad cooperativa de colombia | Undergraduate
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