Contributed to backlog refinement, requirements analysis, delivery planning, and facilitated communication between business and technical teams to reduce risks and improve execution.

Supported Salesforce delivery initiatives in Agile consulting, collaborating with senior stakeholders and cross-functional teams to align business priorities and delivery objectives.

Coordinated cross-functional teams, defined scope, prioritized CRM initiatives, supported digital transformation, facilitated solution design workshops, promoted Salesforce best practices, and supported user adoption.

Led discovery workshops and business analysis to align Salesforce solutions with business strategy and customer engagement objectives.

Worked with QA and deployment teams, maintained client relationships, delivered multiple Salesforce projects, and provided remote support after go-live.

Participated in full-cycle Salesforce implementations, focusing on Sales Cloud, configuration, deployment, and post-go-live support.