Combined customer service and sales responsibilities, ensuring effective communication and service aligned with customer expectations.

Handled inbound calls and provided customer support and sales in Spanish, English, and French. Ensured effective communication and service in a fast-paced, multi-channel environment.

Ensured clear and effective communication in a multilingual environment, resolved payments, credits, and refunds with focus on accuracy and satisfaction.

Provided customer support via phone and email in English and French, resolved billing issues, and managed complaints with a customer-first approach.

Developed and implemented teaching strategies, focusing on effective communication and adapting to students' needs.

Assessed student progress and adapted teaching methods to meet individual learning needs. Strengthened communication and interpersonal skills.