Junior Analyst Technical Support • Telephone and remote support for the end user • On-site support for more than 500 users • Management of registration software (Aranda) for creating incidents and requirements • Outsourcing to external companies • Management of technology providers • Support for printers Epson, Lexmark, HP

Attention to more than 500 users

• Telephone and remote user support • On-site support • Generation of tickets through incident tools • Follow-up of cases until their solution and subsequent escalations{*** }• Lexmark printer support