• Management, monitoring, documentation and compliance with ANS management indicators. • Carry out regular monitoring of the cases created in the management tool • Creation of new company users and elimination of retired users • User administration of the central SAP system (FRESKALECHE). • User administration of the central system SYSTEM21 (ALQUERIA). • Administration of corporate mobile telephone lines

• Carry out regular monitoring of the cases created in the management tool. • Analyze and suggest improvement actions derived from the findings identified in the assigned headquarters. • Follow up on improvement actions and action plans to guarantee the quality of the service • Correctly categorize Incidents and requirements. • Management, monitoring, documentation and compliance with ANS management indicators. • Other functions that are assigned by the Immediate boss,

• Carry out regular monitoring of the cases created in the management tool. • Monitoring of the services provided in the Contact Center. • Generate the statistical and graphic reports required by the entity.{* **}• Send periodic reports on the behavior of the service.