Assisted small businesses with billing, marketing, and store operations. Conducted in-depth research to resolve merchant inquiries and support business growth.

Improved response speed and effectiveness using 'Liquid' in interactions, expanding the scope of assistance for small businesses.

Primary contact for key clients, focusing on strategic solutions, process improvement, and customer satisfaction. Aligned service delivery with company objectives.

Identified upselling and cross-selling opportunities, generating $150,000 in additional revenue. Developed tailored sales strategies.

Managed inquiries and resolved escalated issues for partner businesses. Built relationships and ensured consistent support for key accounts.

Resolved complex inquiries for corporate clients and provided actionable insights to improve app functionality.