Brandon Soto
Customer Service Representative
Perfil profesional
Bilingual customer support professional with 4+ years in IT help desk and customer service . Skilled in ticket management , SLA compliance , technical troubleshooting , and clear communication in English and Spanish . Background in Electronic Engineering
Experiencia laboral
Customer Service Representative
atento | Marzo 2025 - Febrero 2026 (11 meses)
Habilidades utilizadas
Supported clients via phone and email, identified compatible automotive parts, processed returns and claims, and ensured professional, empathetic interactions.
Logro principalProvided bilingual customer support for automotive parts clients, processed returns, exchanges, and warranty claims, and maintained empathetic communication in high-volume environments.
Analsita Sistemas
sonda | Febrero 2023 - Marzo 2025 (2 años 1 mes)
Habilidades utilizadas
Analsita Sistemas
sonda | Febrero 2023 - Marzo 2025 (2 años 1 mes)
Habilidades utilizadas
Formación académica
Bachelor s Degree in Electronic Engineering
Santander's technological units | Profesional
Santander's technological units | Profesional
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