Carry out user management, escalation of cases, follow-up on cases until they are solved, guarantee compliance with the company's security policies, carry out periodic audits that guarantee compliance with the information security policies of the company. company, keep the databases of the company's personnel updated, make a daily record in the log of procedures carried out, give talks on security policies

Gain experience, consolidate knowledge.

Attend and direct users, support the logistics of the activities that are programmed within the Secretariat of Government and Citizen Development, support the operational activities for the hiring of the Secretary of Government and Citizen Development, following the guidelines and criteria, technical, legal and administrative in accordance with the instructions received from the municipal administration, support in carrying out preliminary studies, support payment to contractors, others.

Work experience in the public sector.

Provide first-level telephone, remote and face-to-face technical support, configuration of users in the DA, update of technological resources inventory, reception of computer equipment, monitoring of network links to bank clients, management of out-of-service links, remote support to the on-site technician for the management of network links, document requirements and/or incidents reported during the day, escalation of higher level cases.

Acquire knowledge.