Maria Isabel Herrera Ladino
Sales Advisor
Perfil profesional
Customer Service Advisor with experience in multi-channel support ( chat , calls , sales ) in telecommunications and financial services . Assertive communicator , problem-solver under pressure , focused on customer satisfaction and loyalty
Experiencia laboral
Cold sales and retention of active customers. Identified customer needs to offer personalized solutions. Assertive communication and objection handling.
Logro principalExceeded monthly sales target by 120%, closing over 20 sales. Developed skills in effective communication and objection handling.
Customer service and technical support for banking services via calls and chat. Focused on empathy, speed, and clarity. Support in retention and loyalty processes.
Logro principalReached 95% CSAT and 87% FCR. Maintained response time under 40 seconds and 90% retention rate.
Customer service and technical support via chat. Improved fast writing and written communication. Supported retention and loyalty processes.
Logro principalMaintained average response time under 40 seconds and 90% retention rate for at-risk customers.
Formación académica
Gimnasio nueva inglaterra school | Bachiller
