First level support for users of the assigned project in which a diagnosis is made on requirements and incidents, active directory management, management of helppeople case management tools, escalation with second level areas

Perform failure detection and user requirements in the assigned project, Support on SOAP XML services, validation of Request and Response sent by the user. Creation and management of tickets under the ITIL methodology, consultations on Oracle databases, avoiding exceeding the SLA established in the project

Registration, Management and solution of requests and incidents in the project which is aligned with the ITIL standards, software installation, fault detection, scaling according to the established matrix, remote and telephone support seeking an effective solution for the client, avoiding generating non-compliance to service level