•Maintain the Company's management indicators through action plans that contribute to improving the support provided. •Develop, execute tools and processes to follow in each of the cases received during the exercise of their functions . •Manage and solve incidents escalated by analysts with a higher degree of complexity, •Scheduling and execution of training and feedback to internal clients (support analysts), and external clients

- Raise service levels KPIs

•Responsible for carrying out functional and non-functional tests based on the business-class development tool PowerBuilder, Visual Basic and .NET. •Reviewing the processes carried out at the computer systems level in each of the phases of the software life cycle, as well as the technical and functional documentation focused on the use of development, keeping in mind the focus as the end user. •Review the technical and functional documentation delivered by those in charge of the project

Creation of the Quality Department in the Company.