TAM for financial institution, critical project management, Oracle systems support, implementation coordination, executive reviews and risk mitigation.

Management of 10+ simultaneous projects, 24x7 support, team coordination, implementation of SaaS/PaaS/IaaS solutions, SLA management and relationship with C-level stakeholders.

Business account portfolio management, contract renewal, engagement, customer referrals, conflict resolution, and account expansion.

Regional team leadership, B2B account management, SaaS renewal, customer referrals, resolution of complex scenarios, and generation of expansion opportunities.

Team leadership, CX implementation, project coordination, process improvement, and SaaS contract management.

Delivery team management, implementation of Zendesk and Five9 platforms, project coordination, NPS improvement, and renewal of SaaS contracts.