Handled English customer support for Verizon via calls and digital channels, documented interactions, and followed procedures for troubleshooting and escalation.

Provided English customer support for Verizon accounts, resolving billing, service, and technical inquiries using CRM and ticketing systems.

Developed a document management system for CIESE, integrating user and session management, file handling, payment gateway, accounting DB, and automated notifications.

Led development of a document management system, implementing user registration, session management, file upload/download, payment gateway, and automation.