Support mobile lines with after-sales and sales errors, with SQL database management, querying incidents and requirements; development, monitoring and handling of massive calls. Management of the different applications that the company manages to solve the reported or escalated failures.

Provide support to mobile lines by reconciling voice, data and messages; providing a solution to the reported failure through different applications managed by the company.

Support to technicians in confirmation and scheduling of installation visits, configuration of decoders and modem from the platform, recording follow-up in Excel of all visits made by technicians, sending technical breakdown reports when there were failures in the Movistar network, strip or network saturated.