Miguel Ruiz Ortega
Implementation Specialist - Mid+
Perfil profesional
Colombian with 7+ years of mixed experience in Customer Success , Project Management , and Customer Support and Implementation . Fluent in English and Spanish . Experienced in Operations Management
Experiencia laboral
Implementation Specialist - Mid+
lean tech | Octubre 2021 - Actualmente (5 años 1 mes)
Habilidades utilizadas
Communicating with carriers, educating on software usage, and installing customized systems. Reporting issues and improvements to stakeholders.
Logro principalCreating project plans for timely software installations.
Customer Success Manager - South America
eventtia | Enero 2021 - Julio 2021 (6 meses)
Habilidades utilizadas
Developing educational material, communicating best practices, and increasing customer retention.
Logro principalGuaranteeing quality customer support and providing proactive assistance.
Customer Support Consultant
digitally imported, inc. | Junio 2019 - Junio 2020 (1 año)
Habilidades utilizadas
Maintaining knowledge and ticket databases, providing account support, and communicating system issues to the development team.
Logro principalTroubleshooting UI, browser, and mobile app problems.
Formación académica
Tech Realizador Audiovisual y Multimedia
Fundacion universidad de bogota jorge tadeo lozano | Profesional
Fundacion universidad de bogota jorge tadeo lozano | Profesional
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