Jose Rodriguez
Customer Experience Specialist
Perfil profesional
Trilingual Data Analyst with 1+ year of freelance experience supporting a U.S. company . Strong in SQL , Python ( pandas ) , Excel , and AI/automation ( n8n , OpenAI API ) . Skilled in KPI tracking , data cleaning , and insight reporting
Experiencia laboral
Delivered recurring and ad-hoc reporting using SQL and Excel/Google Sheets. Cleaned and validated datasets with Python (pandas). Built KPI tracking views, documented logic, and automated reporting with n8n and AI tools.
Logro principalAutomated reporting workflows using n8n, OpenAI API, and Python; delivered actionable insights and maintained consistent KPI tracking.
Supported Airbnb guests/hosts via chat, email, and phone. Handled reservations, cancellations, refunds, and disputes. Explained complex policies and maintained KPIs.
Logro principalMaintained service quality and resolution KPIs while supporting Airbnb users in a fast-paced environment.
Formación académica
Platzi | Bootcamp
