IG SERVICES SAS, which is part of SoftwareOne Intergrupo, at the service of ECOPETROL SA in which my position in the project is SENIOR J5 ANALYST, and my functions vary from the functional part of the J5 application, being its Leader, and from the part of Support having knowledge in configurations necessary for the correct operation of the application providing solutions to end users, user creation and parameterization

Regarding my experience as an Application Support Engineer, I have performed functions such as first-level support management for different applications such as business systems, accounting systems, PROFILE systems PROFESSIONAL CV JOHN ALEJANDRO ESTEBAN V.2 CV energy distribution and loss, Document Management systems, web page administration , user management, procedural error checking and debugging , requirement escalation

From my experience as On-Site Support, I have performed functions and achievements such as Performing preventive and corrective maintenance of the computer equipment of the company, efficiently managing network resources, providing technical support{* **}immediate and permanent access to office equipment (printers, photocopiers, computers, scanners, etc.), perform periodic backups of work files and email