Carlos Giron
Retention Specialist
Perfil profesional
Bilingual professional ( English C1 / Spanish native ) with 7+ years of experience in customer service , sales , retention , and technical support for multinational companies . Strong communication , problem-solving , and multichannel support skills
Experiencia laboral
Handled inbound calls for Audible membership cancellations, applied retention strategies, processed refunds, and recommended content. Achieved retention and upgrade targets.
Logro principalExceeded membership retention and upgrade targets, CSAT above 90%.
Cross-sold HVAC plans, scheduled maintenance, provided customer service throughout appointments, and received positive satisfaction survey results.
Logro principalExceeded sales and customer experience targets.
Cross-sold protection plans, provided customer service and technical support for home internet and devices, consistently achieved sales goals.
Logro principalReceived 'Hero of the Month' for top sales productivity.
Formación académica
| Especialización
