Management of digital platforms, Zendesk, woocommerce, shopify, HubSpot, conflict resolution according to customer needs. -Monitoring and logistic tracking of different carriers such as: Coordinadora, Envía, Servientrega and Inter rapidísimo. -Monitoring, delivery attempts and resolution of problems within the operation. -Management of the client within the established time, providing a solution to the conflict in an assertive manner with quality standards.

ANALYST

Management of personnel, massive and business events in different clubs and hotels in Bogotá. -Affiliations ARL staff programmed. -Personal programming on mission for events. -Events in recognized places such as (compensate, Hilton, Corferias, Hilton 72, stellar hotels among others)

LEADING A TEAM OF 80 PEOPLE

Attention to complaints and claims in the different service channels such as WhatsApp, social networks through the Kustomer service and lupe platform, customer management both via chat or by call. Payments, collections and movements Rappipay card and personal bank procedures Conflict resolution of problems with the order (poor condition, incomplete or different){** *} Payment management, rappipay card problems among other functions.

CALL CENTER CUSTOMER SERVICE