• Facilitated smooth onboarding and deployment processes for clients using the Cisco Smart Net Total Care portal. • Managed client relationships within the Brazilian territory, demonstrating strong cross-cultural communication skills. • Created Python programs on Google Colab, accelerating operation

• Managed 80% of daily incoming calls remotely, maintaining seamless operations and facilitating patient-doctor communication. • Assisted an average of 30 patients daily, significantly boosting{*** }user satisfaction through efficient appointment scheduling and handling of inquiries and emergencies.