Helped customers use Wise products, delivered real-time solutions, optimized productivity, and contributed to operational improvement.

Provided bilingual customer service for a financial institution, guiding clients on product features and restrictions via email, chat, and phone in English. Achieved monthly performance targets.

Audited Emails, Chats, and Phone interactions in English, analyzed performance trends, identified knowledge gaps, and collaborated with Team Leaders and Trainers for continuous improvement.

Monitored and evaluated English-language customer service for a financial institution, ensuring compliance and quality. Provided feedback to improve service and customer experience. Hosted product refresher sessions.

Global customer engagement, ticket sales, data collection, pricing, and reservation management. Multilingual sales and compliance with airline policies.

Provided telephone customer service for Air Europa, sold airline tickets, processed modifications and refunds, and managed reservations using Amadeus.