Review product specifications, design a test plan, estimate test execution times, execute designed tests, report and monitor non-conformities, certify and ensure that the product is ready for the end user. In addition, tasks are carried out such as: Meetings with the client, analysis of user needs, definition of user requirements and creation of the necessary prototypes for the start of development.

Coordinate, direct, organize and manage the performance of the support analysts of the single service center, ensuring the quality of customer service and meeting the service objectives. This procedure starts from the scheduling of shifts, visits, implementations, training, monitoring and evaluation of support analysts, attention to high priority customers, monitoring of improvement plans and reports of service management.

Serve the client, evaluate their cases and provide the best technical support of the service via telephone, Chat, Skype, mail and in person in order to provide a timely solution to the cases presented, requests, complaints and / or claims. This procedure starts from technical support, visits and implementations. Also, it seeks to establish a continuous improvement in the service.