Nayla Nava
Remote Call Center Agent
Perfil profesional
Accounting and Administrative Assistant with over three years of professional experience . I possess exceptional communication and problem-solving skills , consistently delivering high-quality customer service in both virtual and in-person environments
Experiencia laboral
Delivered prompt and personalized customer support, effectively diagnosing and resolving technical issues.
Logro principalHandled approximately 45 calls daily, exceeding performance quotas by 10%.
Resolved technical issues and processed requests efficiently, achieving a 95% customer satisfaction rate.
Logro principalManaged customer inquiries and requests, providing accurate and timely responses.
Monitored and supervised the delivery of reports by company advisors and managed office supplies.
Logro principalAssisted with managerial and administrative tasks, ensuring effective support for organizational operations.
Formación académica
Universidad santiago marino | Sin estudios
